Store Manager-Quincy IL. - Sears Holdings (Quincy, Illinois)
Store Manager-Quincy IL. - (Quincy, Illinois)
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Job Title
Store Manager-Quincy IL.
Job Details
City: Quincy
State: Illinois
Country: USA
Zipcode: 62306
State: Illinois
Country: USA
Zipcode: 62306
Company Name: Sears Holdings
Job Category: Other
Job Category: Other
Job Description
Job Title Store Manager-Quincy IL.
Business Stores - Sears
State/City IL Quincy
Job Description Non Negotiable(s)/Critical Success Factors:
* Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results.
* Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
* Minimum of 2 nights per week
* Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
* Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
* Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
* Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results.
* Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results.
* Execute the client's (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
* Consistently deliver acceptable compliance scores as measured by District Manager in the Standards Based Store Visit & Client Commitment tools.
* Focus and invest time on customer facing activities and processes.
* Ensure the store is operationally certified and every associate is certified to do his/her job.
* Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards.
* Embed the Company return policy and Pledge of Fairness.
* Create and maintain a culture of winning that resonates with associates.
Leadership Behaviors
* Customer
* Expect and inspect core processes and "clean and bright" standards.
* Expect and inspect execution of client's merchandising and operating plans.
* Provide first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
* Be the customer advocate and surface opportunities to improve the end-to-end customer experience.
* Teach, model and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
* Leadership and People
* Personally support, coach and develop team members, creating an environment where our associates can be successful.
* Facilitate dialogue between front-line associates and the store leadership team.
* Focus the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
* Build a strong bench of talent and strive to develop people for internal promotion.
* Lead and embed the new normal (changes resulting from transformation initiatives) and drive Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
* Process
* Understand, lead, and embed a standardized operating model that will earn preferred provider status in every store.
* Rigorously inspect compliance with our operating model for consistency across all departments.
* Execute and support the client's plan utilizing compliance score cards/audits to measure store execution and honor client commitments.
* Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies.
* Effectiveness
* Create a selling culture that will meet/exceed clients' sales plans.
* Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
* Achieve all miscellaneous income plans, e.g., smart plans, protection agreements, new account generation.
* Achieve controllable cost plans and identify and communicate continuous improvement opportunities.
* Communicate opportunities and solutions that will allow clients to meet/exceed profit plans.
* Disciplined Decision Making
* Provide clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
* Utilize quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
* Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.
Country United States
Responsibilities/Skills/Experience Requirements Send Email Printer Friendly Version Download
APPLICANT PROFILE - MANAGEMENT
Performance Report
Applicant: Warner, Glendon Organization: Sears Salaried Retail
User ID: QDKXAYNK Client Number: Sears_SR
Date Tested: 10/22/2009 Location: Maryland
Test Battery: Assistant Store Mgr Job Applied For: Sears Store - Assist Store Mgr
* * * * *
* * * *
* * *
* *
*
Managing People and Interactions Managing and Adapting to Change Managing Business Complexity Work and Achievement Orientation ***Overall***
Managing People and Interactions
Candidates with this profile tend to be effective in convincing coworkers and direct reports to agree with a point of view or course of action. They have a strong tendency to display sensitivity to others, even in awkward situations. In addition, they have strong teamwork skills and are usually effective at managing others.
Managing and Adapting to Change
Candidates with this profile tend to function well in routine business settings. They tend to be as adept at adapting to change as most managers are, and can handle the stress of ambiguous situations effectively.
Managing Business Complexity
Candidates with this profile tend to generate acceptable solutions to problems based on an analysis of available information. They are somewhat comfortable working with quantitative information. In addition, they are likely to recognize interdependencies between issues and trends and anticipating the outcomes of their decisions most of the time.
Work and Achievement Orientation
Candidates with this profile have a strong tendency to be highly focused on achieving results in their work. They consistently display the self-confidence to manage others, and can be expected to reliably complete all assignments or projects. In addition, they have a strong tendency to take the initiative to exceed expectations on a regular basis.
***Overall***
The Overall Evaluation is Five Stars. Individuals with this profile usually display multiple strengths (4 or 5 stars) within the success factors necessary to be effective in a managerial role and do not possess any developmental opportunities (1 or 2 stars).
--------------------------------------------------------------------------------
APPLICANT PROFILE: MANAGEMENT
Suggested Interview Questions:
If the candidate is given further considerations in the selection process, you may find the information on this page helpful in evaluating the candidate's qualifications. The statements and questions below are based on the candidate's answers to certain test questions.
It is possible the candidate marked the wrong answer, or the candidate may have intended an unusually favorable or unfavorable answer. In either case, you can learn more about the candidate by using the information and questions below in connection with your employment interview.
--------------------------------------------------------------------------------
Candidate's performance on Managing People and Interactions indicates that he or she is quite skilled at developing relationships and managing and influencing others. The purpose of the following questions is to probe deeper into the Candidate's overall Managing People and Interactions ability. Ask, "Accomplishing team goals requires that all team members fulfill their responsibilities. Tell me about what you've done to help clarify a specific team member's roles and responsibilities."
Candidate's performance on Work and Achievement Orientation indicates that he/she is quite skilled at taking initiative, paying attention to details, and has high self-confidence. The purpose of the following question is to probe deeper into the Candidate's overall Work and Achievement Orientation. Ask, "Think about a time when your work was above standard and a time when it was below standard. What were some reasons for the difference in performance?"
Send Email Printer Friendly Version Download
Requisition ID 73015BR
Preferred Minimum Education 2-Year College Degree
Years Experience 1 - 2 Years Experience
Travel Requirements On Occasion (Less than 5%)
Business Stores - Sears
State/City IL Quincy
Job Description Non Negotiable(s)/Critical Success Factors:
* Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results.
* Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
* Minimum of 2 nights per week
* Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
* Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
* Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
* Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results.
* Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results.
* Execute the client's (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
* Consistently deliver acceptable compliance scores as measured by District Manager in the Standards Based Store Visit & Client Commitment tools.
* Focus and invest time on customer facing activities and processes.
* Ensure the store is operationally certified and every associate is certified to do his/her job.
* Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards.
* Embed the Company return policy and Pledge of Fairness.
* Create and maintain a culture of winning that resonates with associates.
Leadership Behaviors
* Customer
* Expect and inspect core processes and "clean and bright" standards.
* Expect and inspect execution of client's merchandising and operating plans.
* Provide first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
* Be the customer advocate and surface opportunities to improve the end-to-end customer experience.
* Teach, model and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
* Leadership and People
* Personally support, coach and develop team members, creating an environment where our associates can be successful.
* Facilitate dialogue between front-line associates and the store leadership team.
* Focus the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
* Build a strong bench of talent and strive to develop people for internal promotion.
* Lead and embed the new normal (changes resulting from transformation initiatives) and drive Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
* Process
* Understand, lead, and embed a standardized operating model that will earn preferred provider status in every store.
* Rigorously inspect compliance with our operating model for consistency across all departments.
* Execute and support the client's plan utilizing compliance score cards/audits to measure store execution and honor client commitments.
* Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies.
* Effectiveness
* Create a selling culture that will meet/exceed clients' sales plans.
* Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
* Achieve all miscellaneous income plans, e.g., smart plans, protection agreements, new account generation.
* Achieve controllable cost plans and identify and communicate continuous improvement opportunities.
* Communicate opportunities and solutions that will allow clients to meet/exceed profit plans.
* Disciplined Decision Making
* Provide clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
* Utilize quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
* Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.
Country United States
Responsibilities/Skills/Experience Requirements Send Email Printer Friendly Version Download
APPLICANT PROFILE - MANAGEMENT
Performance Report
Applicant: Warner, Glendon Organization: Sears Salaried Retail
User ID: QDKXAYNK Client Number: Sears_SR
Date Tested: 10/22/2009 Location: Maryland
Test Battery: Assistant Store Mgr Job Applied For: Sears Store - Assist Store Mgr
* * * * *
* * * *
* * *
* *
*
Managing People and Interactions Managing and Adapting to Change Managing Business Complexity Work and Achievement Orientation ***Overall***
Managing People and Interactions
Candidates with this profile tend to be effective in convincing coworkers and direct reports to agree with a point of view or course of action. They have a strong tendency to display sensitivity to others, even in awkward situations. In addition, they have strong teamwork skills and are usually effective at managing others.
Managing and Adapting to Change
Candidates with this profile tend to function well in routine business settings. They tend to be as adept at adapting to change as most managers are, and can handle the stress of ambiguous situations effectively.
Managing Business Complexity
Candidates with this profile tend to generate acceptable solutions to problems based on an analysis of available information. They are somewhat comfortable working with quantitative information. In addition, they are likely to recognize interdependencies between issues and trends and anticipating the outcomes of their decisions most of the time.
Work and Achievement Orientation
Candidates with this profile have a strong tendency to be highly focused on achieving results in their work. They consistently display the self-confidence to manage others, and can be expected to reliably complete all assignments or projects. In addition, they have a strong tendency to take the initiative to exceed expectations on a regular basis.
***Overall***
The Overall Evaluation is Five Stars. Individuals with this profile usually display multiple strengths (4 or 5 stars) within the success factors necessary to be effective in a managerial role and do not possess any developmental opportunities (1 or 2 stars).
--------------------------------------------------------------------------------
APPLICANT PROFILE: MANAGEMENT
Suggested Interview Questions:
If the candidate is given further considerations in the selection process, you may find the information on this page helpful in evaluating the candidate's qualifications. The statements and questions below are based on the candidate's answers to certain test questions.
It is possible the candidate marked the wrong answer, or the candidate may have intended an unusually favorable or unfavorable answer. In either case, you can learn more about the candidate by using the information and questions below in connection with your employment interview.
--------------------------------------------------------------------------------
Candidate's performance on Managing People and Interactions indicates that he or she is quite skilled at developing relationships and managing and influencing others. The purpose of the following questions is to probe deeper into the Candidate's overall Managing People and Interactions ability. Ask, "Accomplishing team goals requires that all team members fulfill their responsibilities. Tell me about what you've done to help clarify a specific team member's roles and responsibilities."
Candidate's performance on Work and Achievement Orientation indicates that he/she is quite skilled at taking initiative, paying attention to details, and has high self-confidence. The purpose of the following question is to probe deeper into the Candidate's overall Work and Achievement Orientation. Ask, "Think about a time when your work was above standard and a time when it was below standard. What were some reasons for the difference in performance?"
Send Email Printer Friendly Version Download
Requisition ID 73015BR
Preferred Minimum Education 2-Year College Degree
Years Experience 1 - 2 Years Experience
Travel Requirements On Occasion (Less than 5%)
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