Product Specialist - Camping World (Grand Rapids, Michigan)

City: Grand Rapids
State: Michigan
Country: USA
Zipcode: 49507

Company Name: Camping World
Job Category: Other

Job Descriptions:
About Camping World
Camping World is America’s largest direct marketer and specialty retailer of RV and outdoor camping accessories and services. Over 8,000 quality products are available nationwide through retail SuperCenters, a well-established catalog call center and an award-winning Web site. The company has grown from a single store in Bowling Green, KY to more than 75 SuperCenters with more than 500 service bays. Camping World also provides expanded products and services to enhance and protect the RV lifestyle including: the President's Club customer loyalty program; the Tow Center of America; Insurance, RV tours, Service and Collision centers; Detail and Refurbishment centers known as the RV SPA, and RV View Magazine. Visit CampingWorld.com for more details.
* Determines specialized product needs and services by working directly with customers
* Promotes installation sales through direct interaction with dealership
* Reviews each job for proper size, colors, placement of product, etc. prior to scheduling job for installation
* Suggests add-on sales to increase average transactions
* Provides price estimates for designated installations prior to scheduling appointments
* Provides “cradle to grave” customer service
* Keeps customers apprised of work progress
* Schedules installation appointments with designated staff
* Keeps prepayment logs
* Schedules and confirms appointments
* Monitors daily parts traffic and receives parts of installations
* Inspects vehicle to ensure proper parts are ordered
* Monitors operation of newly installed equipment
* Maintains a safe work area for customers and coworkers
* Assists in managing returns to vendors and all VCB processes
* Performs other miscellaneous duties as assigned
* May cross train to perform other duties
Required Experience:
* High School Diploma or equivalent preferred
* One year of RV experience preferred
* Read, interpret, and speak English
* Basic math skills
* Working knowledge proper and safe use of equipment
* Excellent organizational/sequencing skills
* Working knowledge of activities, methods, procedures and polices of the service department
* General knowledge of product installation activities
* Valid driver’s license may be required if responsibilities include operating a forklift, company/customer vehicles, or a personal vehicle used for business purposes
We have benefits such as medical/dental/life insurance, 401(k), PTO and more.
We promote a drug-free work environment.
Competitive pay, based on experience.
EOE
This is a summary of the position and is not intended to be a complete job description.
Keyword: Service Writer, Service department, RV Product Knowledge, RV Product Sales, Recreational Vehicle
From: Camping World